Archive for the ‘Graduate Success’ Category

Marsha Camillieri; from Certified Nursing Assistant to Spa Business Owner!

Marsha Camillieri is a business owner and full time esthetician. She and her husband opened A Spa to Remember, located in Chelmsford, MA and they have been in business for eight years. Prior to getting her start in the skin care industry, she was a Certified Nursing Assistant at a hospital, where she worked in Ambulatory Surgery for 7 years. The job was stressful and she wanted something better. She wanted to work in a more peaceful and positive atmosphere. The idea came to her when she had her very first facial prior to getting married. She loved the experience. She was relaxed and the facial made her feel great. Now this was a peaceful workplace! She decided to look into getting educated in esthetics and started her research. She discovered the Catherine Hinds Institute of Esthetics through word of mouth and her research found that the school was the best in the area. She first went on a tour and was taken in by the calming atmosphere. She met Catherine Hinds in person and was immediately impressed that the owner of the facility was so nice and inviting. She loved the setup of the institute and was excited to see that she could get hands on training within the clinic itself. It was the perfect place to get her education in esthetics and just a few short months after that first facial, she was enrolled at Catherine Hinds.

She learned so much more than she expected at the Institute. Marsha loved learning about the science part of esthetics. She says “I had great teachers that brought their own styles and techniques to the class.” She fondly recalls one of her instructors, Deb Larson, who taught one of her esthetics classes. It was there that she learned a technique about facial massage. She still uses this technique in her own business today and her customers love it. According to her clients, the technique is not used very often at other spas. It has become a simple, yet valuable offering that sets her apart from other spas.

Marsha graduated from Catherine Hinds in 1995. Her first job after graduation was at a local spa, where she was a manager for 10 years. Towards the end of her time there, she could see that the business was failing and noticed decreasing quality in the services. She knew it was time to venture out on her own and create a more secure career for herself. She had plenty of experience and she felt that she was ready to own her own business. So Marsha and her husband opened A Spa to Remember. She found that many of her previous clients followed her to her new business and from there her business grew to having around 4000 clients! She and her husband are completely dedicated to their business and have worked hard to market themselves, but have found that their website and word of mouth have been their best tools for growth.

Marsha has participated in extended training in oncology esthetics, Reiki master training and make-up artistry. Her specialties include ultrasonic facials, Solitone treatments, microdermabrasion treatments and anti-aging skin care. Skills that she learned at Catherine Hinds, such as facial massage and proper extraction, also helped in making her style unique compared to other skin care businesses. She believes that this has had a direct impact on her success and why she has such great following. In fact she advises current esthetics students to “learn everything you can so you can become different than other estheticians.” She has found that there is a lot of competition in this field of work and that business owners need to stand out from the crowd. “Stay on top of this ever-changing field because it changes quickly and you need to be up to date with new services and trends.”

Her hard work has paid off and her spa has won “Best of the Best” for skin care in Chelmsford and Billerica as well as the regional “Reader’s Choice Spa” award for all eight years that her business has been open. She loves what she does and is constantly inspired by her friends, family and her daily clients. She has learned from all of them which has only helped her to grow and become better at her job. “I am in a profession that I enjoy very much, that incorporates great satisfaction when your client leaves relaxed and happy with their results and glowing skin.” For that, she is thankful to Catherine Hinds Institute of Esthetics, where it all began.

Catherine Hinds Graduate; Kristin Scollin, Celebrates 10 Years in Business

From a very young age, Kristin Scollin was inspired by her own brother. He worked as a hair stylist in New York City for over 20 years and even had the opportunity to work with celebrities and other talented individuals. Over time, Kristin’s interest in the beauty industry grew and her brother encouraged her to pursue it as a potential career. She started off working as a freelance makeup artist while taking courses part time at a local college. At one point, a friend recommended that she visit the Catherine Hinds Institute of Esthetics. Kristin was immediately impressed by the facility and the calming atmosphere and impressive setup caught her attention. She knew she wanted to be an esthetician from the moment she walked in. She enrolled in the 900 hour program and became a full time student in September of 1999. One of her most memorable instructors was Bernie Rahall. The energy and passion that Bernie put into her classes made them fun and interesting and the encouragement she gave her students helped them to thrive. Kristin also learned that the esthetics field is a predominantly woman-based industry. The fact that a field of work could be so empowering to women and women business owners really stood out in her mind and she looked forward to learning more.

After graduating, she worked at Venezia Day Spa in Lynnfield, MA. Her career was just getting started when tragedy struck. In just one year, she unexpectedly lost both of her parents and her brother. Without a doubt, it was the worst year of her life. She knew she had to pick herself up and channel her grief into something positive. It was not long after that she decided to open her own spa. She named it in memory of her parents, Tom and Anita. In November of 2002, she opened her spa in Danvers, MA. “Tomani Skin Therapy” was born. She felt a sense of peace and healing when she saw her parent’s names within in her spa. It was her way of keeping them close to her. After approximately six months in her shop, she discovered another connection to her family. Tomani, still located on 33 High Street, shares the same building as The Dellaria Hair Salon. However, over 25 years ago, that hair salon had previously been Rudolph Charles salon. It was the very salon that her brother started out as a hair stylist and he had worked there until his move to Manhattan. This was confirmation that it all was all meant to be and to this day, she feels that her family is still with her.

One thing she learned from Catherine Hinds was to never stop learning. “Never let yourself or your business get too comfortable.” She explains that this industry is very dynamic, and business owners and their staff must evolve as well. She advises others to “work hard, and it will pay off.” She has trained extensively with David Nicholas, of David Nicholas International. She started taking classes with him over 12 years ago. David has been a long time inspiration and mentor to her. She describes him as an amazing teacher and says that “if you have not yet trained with David Nicholas, you have not trained!” Since she uses Glymed professional products, she also takes classes at Face Forward in Peabody, MA for advanced clinical training. Lastly, along with the mandatory industry training, she has also been taking marketing classes this past year. She has applied her marketing training to her business by creating effective and productive social media campaigns.

Her advice to estheticians thinking of opening a business is to plan on being there every day. She says “if this is truly your passion, you must be the face of your business.” She practices this in her own business. Clients appreciate seeing her at Tomani, whether she’s at the front desk greeting them or in a treatment room. Kristin is 100% invested in her company and in what her business does. She recommends hiring the quality staff, give them the best training, and give them respect. She knows that her staff members are happy to come work and give excellent service to our clients. “We have a family here, clients included.” Kristin doesn’t worry about what other spas are doing. Her main focus is what her own business is doing. Since she has put her hard work into building her business and clientele, she has been able to step out of the treatment rooms a bit, and work on the marketing and business building strategies.

Kristin is thankful for the support system she has from her instructors and lifelong friends she has made at Catherine Hinds Institute of Esthetics. She knows she can call An Hinds when she has a question or a concern. An’s door has always been open through the years and Kristin has been able to count on her as a valuable resource when needed. She notes that not many schools offer that type of long term support. In turn, she is eager to help new estheticians just starting out or even the seasoned professionals she networks with. She is often contacted for business related advice, and she is always happy to share her experiences. She feels that assisting other licensed professionals helps her to grow within the industry and it empowers business owners as a whole. Kristin highly recommends Catherine Hinds for esthetics training and wouldn’t hesitate to hire a graduate from the school. She knows that the institute has the reputation of being the best in the area and she wouldn’t be where she is today if it weren’t for her own training at Catherine Hinds. The skills she learned at Catherine Hinds gave her confidence and built the foundation for her success.

Her specialties today include advanced clinical treatments such as peels and acne treatments, makeup artistry with a focus on bridal makeup, and most currently, eyelash extensions. Since her lash extension business has been doing so well, she is in the process of becoming a lash educator and she will eventually offer classes of her own. She plans to certify her staff as well as other licensed professionals. This past November, she proudly celebrated her 10th year in business. She continues to be a “hands-on” esthetician and makeup artist. Over the last ten years Tomani has become an incredibly special place to her. She has met many amazing people along the way, including her staff of 12 women. She calls them “fabulous” and she has great respect for all of them.

With all of her passion and all of her success, there’s no doubt that Kristin is quite fabulous herself. Her family would likely agree and would be very proud of her accomplishments. Join us in wishing her a happy 10 year anniversary and many more years of success to come! You can find more information on her spa at http://www.tomani.com.

“I firmly believe I would not be enjoying this wonderful life without my experience at Catherine Hinds.” ~ Joanne McDonough, 2003 Grad

It’s never too late to change your career. Joanne McDonough is a true example of this. She had been working a typical 9 to 5 job since graduating from school. Although she liked the job itself and the company she worked for, she felt like something was missing in her life. She wanted to be doing something more creative. She wanted to be nurturing and make a difference in people’s lives. So after almost 30 years of working in the same field, she decided to start a new path and she enrolled at the Catherine Hinds Institute of Esthetics.
During her training, she also interned with David Nicholas International, Inc. to perfect her makeup artist skills. After graduating from Catherine Hinds Institute of Esthetics in 2003, her goal was to open her own business, specializing in skin care and makeup artistry. So she applied to the state for her salon license and received it in August of 2004. This was actually a big risk at the time. The economy was not good and she only had evening clients, despite her efforts. She had renovated her home to open her business, but her home was located on a dead end street. She still needed daytime clients. Her previous training in the corporate world helped her to strategize. Since she couldn’t rely on people driving by her home and finding her business, she needed to network. So she joined a local group in her city, joined the Chamber of Commerce and volunteered by doing makeup at charity functions. She did whatever she could to get the exposure she needed in her community.
She didn’t stop there! She wanted to build her bridal makeup business, so she got involved with doing makeup for magazines and runway shows throughout New England. Grace Ormonde Wedding Style magazine gave her a great opportunity doing makeup for the models at their Grand Bridal Show. Later, the magazine used Joanne during a photo shoot and one of the images of her work made the cover. Since then, her work has been featured in several more publications. She has established relationships with photographers and other vendors, which has helped in building her business.
Advertising was also key. Since she knew advertising was typically expensive for new businesses, she had to think of creative solutions to get her name and business out there.  She initiated a “send a friend” program in her skin care and makeup business. She also started using the Constant Contact email marketing service and social media. She carries her business card with her at all times.
With all of this work, her education still didn’t stop. Joanne says “I am a firm believer in continuing education.” Catherine Hinds Institute of Esthetics taught her that there is always more to learn, no matter what your career may be. She attended post graduate classes at the Institute on the biology of the skin, peel techniques, microdermabrasion and threading. She also attended workshops at various trade shows and product companies throughout the country. Lastly, she joined professional associations as a way to find job opportunities while learning and improving upon her skills.
Her hard work paid off. Today, she is a successful business owner and extremely happy with her career. She averages 55 bridal parties per year. She has an average of 250 regular skin care and makeup clients combined, as well as additional clients who come to her for some pampering. Her skin care specialties are microdermabrasion, peels, facial hair removal, brow shaping and threading. Her makeup specialties include bridal, special events and providing lessons. She also sells makeup and skin care and she custom blends makeup.
One piece of advice that she keeps in mind from her education at Catherine Hinds Institute of Esthetics is to “always practice great customer service.” Customers return to Joanne because they trust her and look to her as a source of knowledge while providing great service. As for who inspires her? She speaks highly of David Nicholas, who has been a mentor and friend and instilled the love of makeup artistry in her. She also looks to the makeup artists in her professional association group as a constant source of inspiration. She is motivated by all the “greats” in the skin care and makeup business. She has read books and practiced the techniques of her industry idols.
She has several tips for current Catherine Hinds students. She recommends reading as much as possible in your chosen field. An instructor once had her class carry a notebook and take notes about everything from ingredients to procedures to techniques and anything else they wanted to explore further. She says “I still do that…only electronically.” She recommends practicing great customer service skills just as she learned at Catherine Hinds. Focus completely on the client in front of you and make them the center of your attention and be dependable. “Leave your ego at the door.” If there are parts of your business that you are unfamiliar with, such as budget or marketing, then get help from reliable sources. Better yet, take some business classes or work with an association like ASCP. Establish good relationships with vendors. She notes that “a bride is more likely to hire you if their photographer or wedding planner refers you to them.”
“Stay healthy, be a power of example and PAY IT FORWARD.” She certainly practices all of this. She started a chapter of the “Look Good Feel Better” program, which is sponsored by the American Cancer Society at her local hospital. It is her way of giving thanks for this second chance at a wonderful life.
Her second chance started at Catherine Hinds Institute of Esthetics. “I firmly believe I would not be enjoying this wonderful life without my experience at Catherine Hinds.”

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Joya beauty
204 Silver Street
Dover, NH 03820
603-534-3412
www.joyabeauty.com

From Client to Successful Business Owner! Donna Flynn got her start at the Catherine Hinds Institute of Esthetics

Donna Flynn is the successful owner of Inside and Out Face and Body Spa. She worked hard to get where she is today and her success began with her training at Catherine Hinds Institute of Esthetics. However, her interest in skin care started even earlier. When Donna’s mother was in her forties, she discovered facials. She and Donna’s brother both suffered from severe acne and she was seeing the benefits and improvements that facials offered. Donna was a high school student at the time and her mother brought her for facials four times a year and purchased her products that worked for her skin type.

After high school, Donna went to school to become a court stenographer. She realized early on that it wasn’t something she was passionate about.  So she decided to work full time in retail until she could figure out what she wanted to do with her career. One day, during one of her regular facials, her esthetician suggested esthetics school. The esthetician also insisted that her school of choice should be Catherine Hinds Institute of Esthetics. Donna took her advice and enrolled.

“I can’t tell you how much I loved school.” She had discovered her new passion. Looking back, she feels like she was one of the lucky students who had An Hinds as her instructor. After graduating in 1985, she was then hired as an esthetician at the Catherine Hinds Salon, where she worked for about three years. An also worked at the salon at times and she and Donna worked really well together and became friends.

After some time, Catherine Hinds decided she wanted to move on from the retail business and wanted to focus on her institute and manufacturing company. She approached Donna and asked if she was interested in purchasing the salon. Her one request was that she keep the Catherine Hinds name and concept moving forward. In 1989, Donna took the leap and jointly purchased the salon with An.

They already had a good customer base and it continued to grow through years. “We had fun, made mistakes and lived there.” After being in the retail side of the business for so long, An decided she wanted a break. She went back to the Institute to help Catherine. After some time there, An realized she wasn’t going to stay in retail. That’s when Donna took her next leap. She bought An’s percentage of the salon in 1998. She also changed the name to it’s current name: Inside and Out Face and Body Spa.

Looking back, she always remembers the simple things she learned in the early years of working with Catherine and An. They put their work first. They were also great at schmoozing. Yes, schmoozing is “important if you want to develop relationships with people.” Donna’s advice to those just starting out in an esthetics career is to just be “on” every day. “Focus on the client.” This is great advice from someone who’s been in the business for 27 years. She still loves her business to this day. She enjoys skin care the most, everything from facials to microdermabrasion to chemical peels. She attends esthetics shows every few years to keep up to date with trends in the industry. She attends the shows with An, who is one of her closest friends now and they discuss business regularly.

Just as An had inspired Donna in those initial courses, one can certainly say that Donna’s hard work and passion for what she does is an inspiration to any student starting out at Catherine Hinds Institute of Esthetics.

Inside and Out Face and Body Spa
878 Walnut Street
Newton Ma 02459
617-340-3366
http://www.insideandoutfaceandbodyspa.com/